HOW WE HANDLE COMPLAINTS
At PlaceMe UK, we take complaints seriously and use them to improve our services.
We handle all complaints fairly, confidentially, and in line with our governance,
professional standards, and applicable regulations.
- Acknowledgement: we acknowledge receipt within three working days and explain next steps.
- Investigation: we investigate thoroughly and impartially, gathering relevant information.
- Updates: we keep you informed of progress and any change to timelines.
- Outcome: we provide a clear response with our findings, actions taken, and how to appeal if you remain dissatisfied.
- Privacy: we protect your data and restrict access to authorised personnel only.
Is your complaint about our:
Recruitment Services
Issues about our recruitment process, worker placements, payroll/timesheets, customer service or any non-clinical aspect of service delivery.
Go to Recruitment ComplaintsClinical Services including Telehealth
Concerns related to clinical advice or care delivered via telehealth,
clinical safety or quality, safeguarding or any clinical matter.
Not sure which option to choose? If your concern spans both areas, you can start with the most relevant option and we’ll route it to the right team.
